Email Skill · 02 · PRO

Support Triage

Pull unread support email from Outlook, classify each thread by urgency and topic, apply labels, escalate critical items, and pre-draft standard replies. Designed for solo operators and small teams who handle support from their own Outlook inbox.

OutlookClaude Desktoppro
Open in Claude.ai →↓ skill.md

MCP must be connected first · Setup guide →

Expected outcome
$ result

12 support threads classified. 2 escalated. 8 draft replies queued. Labels applied: billing, feature-request, urgent.

Execution complete
Setup
MCP URL — paste into your AI client
MCP server URL
https://mcp.connectmyemail.com/mcp?key=cme_...

Paste into: Claude Desktop → MCP → Add server, Cursor / Windsurf config, or ChatGPT connector.

Tool sequence
Execution order
01get_unread_count
02priority_inbox
03email_to_task
04auto_label
05draft_email
Running this skill
support-triage-outlook · mcp.connectmyemail.com
Sample output
output.json
{
  "skill": "support-triage-outlook",
  "status": "success",
  "provider": "outlook",
  "ai_client": "claude-desktop",
  "tools_called": ["get_unread_count", "priority_inbox", "email_to_task", "auto_label", "draft_email"],
  "result": "12 support threads classified. 2 escalated. 8 draft replies queued. Labels applied: billing, feature-request, urgent."
}
This skill also works with
Gmail versionFastmail versionClaude Code
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